Collected for enquiries
HRH collects the details needed to respond, quote, supply goods, coordinate orders and provide product support.
Legal
Privacy Policy
A practical summary for enquiries, quotes, orders, supplier coordination and product support.
Harvest Rural Hub respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Shared only when needed
Information may be shared with suppliers, manufacturers, freight providers or business systems where needed to handle the enquiry or order.
Access and correction
You can ask what information HRH holds about you and request correction if something is inaccurate.
1. Who we are
The Trustee for Hamlet Family Trust trading as Harvest Rural Hub (ABN 77 116 901 482) is based in Pittsworth, Queensland. If you have any questions about this policy, the contact details are at the bottom of the page.
2. What we collect
We only collect information we need to respond to your enquiry, quote, supply, coordinate, and support your equipment needs. That usually includes:
• Your name and business name
• Contact details such as phone, email, and property or postal address
• Details about your enquiry, setup, product interest, and support needs
• Records of quotes, orders, invoices, and payments
We do not collect sensitive information, and we ask that you do not send it to us through the website.
3. How we collect it
We collect information directly from you, when you call, email, fill in an enquiry or quote form, or talk with us on site. Our website may also collect basic technical and usage information through standard analytics (see section 7).
4. Why we use it
• To respond to your enquiry and prepare a quote
• To supply, coordinate, and support your goods
• To manage orders, invoicing, warranty, parts, or servicing pathways
• To contact you about your enquiry, and occasionally about products or services that may suit you
You can ask us to stop sending you marketing contact at any time and we will action it.
5. When we share it
We do not sell your information. We only share it where it is needed to respond to the enquiry or supply the goods, for example with manufacturers, suppliers, freight providers, service partners, or payment and accounting systems. We may also disclose information where the law requires it.
6. Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, and then take reasonable steps to remove or de-identify it.
7. Website analytics and cookies
Our website may use cookies and analytics tools to understand how the site is used and to improve it. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as well.
8. Accessing and correcting your information
You can ask us what personal information we hold about you and ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time.
9. Complaints
If you think we have mishandled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be on this page with the date it was last updated.
In short: we collect only what we need to do your job, we keep it secure, we do not sell it, and you can ask to see or correct it any time. This page is a general summary and is not legal advice.