Terms & Conditions of Sale

1.1 These Conditions apply to all quotations, sales and supplies of Goods by HRH unless HRH expressly agrees otherwise in writing.

1.2 Acceptance of a quotation, payment of a deposit, placement of an order or acceptance of Goods constitutes acceptance of these Conditions.

1.3 These Conditions apply to business purchasers and also operate subject to any non-excludable rights that apply to a Consumer or Small Business.

1.4 HRH may use manufacturers, suppliers, subcontractors, freight providers and other third parties to manufacture, source, deliver or support any part of an order.

2.1 A quotation is valid for seven days unless it states another validity period.

2.2 A quotation is an invitation to place an order and is not a binding offer to sell.

2.3 An order is accepted only when HRH confirms acceptance and, where applicable, the required deposit has been received and cleared.

2.4 The contract comprises the accepted quotation, any written Special Conditions, any product schedule identified in the quotation and these Conditions. If there is an inconsistency, that order of precedence applies. Product manuals and safety documents apply to installation, operation and maintenance, but do not otherwise change the agreed commercial terms unless supplied before acceptance and expressly incorporated into the contract.

2.5 A Purchaser's purchase order or other terms do not override the contract unless HRH expressly accepts them in writing.

3.1 Prices are as stated in the accepted quotation and are subject to GST where applicable.

3.2 HRH may require a deposit in the amount stated in the quotation or otherwise agreed before accepting an order.

3.3 A deposit becomes non-refundable once manufacturing, fabrication, modification or procurement specifically allocated to the Purchaser's order has commenced, but only to the extent reasonably required to cover costs and loss arising from cancellation and subject to applicable law.

3.4 Specially manufactured, fabricated, modified or specifically procured Goods cannot be returned for change of mind unless HRH agrees in writing. This does not limit rights that cannot be excluded by law.

3.5 A change requested after order acceptance is subject to HRH's written approval and may result in additional cost, changed specifications, delay, cancellation charges or replacement charges.

4.1 The Purchaser must pay each invoice in full by the due date stated on the invoice or otherwise agreed in writing.

4.2 Payment must be made without deduction, set-off or counterclaim except where required or permitted by law.

4.3 The Purchaser may request an extension before the due date. An extension applies only if HRH confirms it in writing.

4.4 HRH may charge interest on an overdue amount at the rate stated in the accepted quotation or invoice, provided that the rate is lawful and does not operate as a penalty.

4.5 If an amount remains overdue after notice, HRH may suspend further manufacturing, procurement, support or delivery until payment arrangements acceptable to HRH are in place. The Purchaser remains responsible for reasonable storage, supplier, freight and recovery costs caused by the default, subject to applicable law.

5.1 HRH may provide factual product information, available options, manufacturer specifications, range comparisons and questions to assist the Purchaser's own assessment. Unless expressly engaged under a separate written scope, HRH does not select, recommend, design, engineer or certify Goods for the Purchaser's application.

5.2 The Purchaser is responsible for determining and confirming that the selected Goods, specifications, capacities, dimensions, materials, accessories, configuration, power requirements and support arrangements suit the Purchaser's operation, site and intended use.

5.3 The Purchaser must provide accurate, current and complete information about the site, stored or handled product, product density and condition, volumes, stock numbers, feed or grain type, additives, fertiliser or liquid type, power supply, access, measurements, existing equipment, intended use and any constraint that could affect suitability, delivery, installation, operation, performance or safety.

5.4 HRH may request further information and may decline to accept an order where the supplied information is incomplete, the proposed use is outside published specifications or supply would create an unacceptable safety, legal or credit risk.

5.5 If HRH expressly agrees to provide a design, engineering, certification, installation, commissioning or other professional service, only the service and responsibilities stated in the accepted quotation are included.

6.1 HRH may previously have supplied, demonstrated or shown examples of products or components to the Purchaser.

6.2 A previous supply, demonstration, sample or example is for reference only and does not establish that the same configuration, size, thickness, bracing, profile, motor, hood, bracket, coupling or other specification is suitable for a later application, unless the current accepted quotation expressly states otherwise.

6.3 The Purchaser must confirm the specifications selected for each order. A later order may differ from a previously supplied or demonstrated configuration.

6.4 Nothing in this clause excludes a statutory guarantee concerning Goods supplied by description, sample or demonstration model where that guarantee applies.

7.1 Freight and the delivery destination are as stated in the accepted quotation.

7.2 Delivery dates and freight times are estimates unless HRH expressly agrees to a fixed date in writing. They may be affected by carrier availability, manufacturing delay, supplier availability, weather, transport disruption, site readiness or events outside HRH's reasonable control.

7.3 The Purchaser is responsible for ensuring that the delivery location is safe, accessible and suitable, including vehicle access, ground conditions, overhead clearances, lifting equipment, labour, traffic management, site inductions, permits and approvals.

7.4 Unless agreed otherwise in writing, unloading and movement after delivery are the Purchaser's responsibility at the Purchaser's cost and risk. Additional freight, waiting time, failed delivery, redelivery, lifting or access costs caused by site conditions, delay or incomplete information may be charged to the Purchaser.

7.5 Risk in the Goods passes to the Purchaser on delivery or collection, subject to applicable law.

7.6 Where HRH, a supplier or freight provider enters a site, the Purchaser is responsible for loss caused by unsafe access or unsuitable site conditions, except to the extent caused by the negligence or wrongful act of HRH or that third party.

8.1 Unless expressly included in an accepted quotation, installation, civil or structural work, electrical work, mechanical fitting, commissioning, calibration, guarding, site works, staff training and approvals are the Purchaser's responsibility.

8.2 The Purchaser must engage competent installers and appropriately licensed trades, electricians, engineers or certifiers where required.

8.3 The Purchaser is responsible for checking power supply, phase, voltage, load, isolation, cabling, protection, generator compatibility and regulatory compliance before electrical Goods are connected or operated.

8.4 The Purchaser must not operate Goods until they have been installed, checked and, where required, commissioned in accordance with current manuals, labels, supplier documents, safety requirements and applicable law.

8.5 The Purchaser is responsible for staff training, safe operating procedures, guarding, lockout procedures, supervision, inspections, cleaning, maintenance and records.

8.6 The Purchaser must not overload, modify, relocate or adapt Goods, bypass a safety system, use incompatible inputs, operate outside the accepted quotation or use Goods contrary to product documents or written instructions.

9.1 Product performance depends on the complete installation, configuration, inputs, operating practices, maintenance and environmental conditions and is not determined by an individual component alone.

9.2 Actual performance and service life may be affected by climate, natural weather, wind, dust, heat, moisture, corrosion, chemical exposure, stored product, product density, loading, restrictions, installation quality, maintenance, electrical phase, voltage fluctuation, power quality, generator or grid conditions and other site-specific factors.

9.3 Any airflow, capacity, output, cooling rate, drying rate, temperature reduction, durability, service-life or similar figure is indicative and based on the stated assumptions or test conditions unless the accepted quotation expressly identifies it as a guaranteed value for the complete installation.

9.4 HRH does not promise a deterministic operating life or outcome where variables outside HRH's reasonable control materially affect performance.

9.5 Nothing in this section excludes an express warranty stated in an accepted quotation or a right that cannot lawfully be excluded.

10.1 Where HRH provides a written warranty against defects for Goods manufactured by HRH, the warranty period and any product-specific conditions are those expressly stated in the accepted quotation or warranty document supplied with the Goods.

10.2 A voluntary warranty does not apply to damage or failure to the extent caused by misuse, incorrect installation, unsuitable application, excessive loading, incompatible inputs, unauthorised modification or repair, failure to maintain, corrosion or environmental exposure outside the stated product specification, unsuitable electrical supply, or another cause outside HRH's reasonable control.

10.3 The Purchaser should notify HRH in writing within 14 days after becoming aware of an alleged defect, or as soon as reasonably practicable. This notification period does not limit a right that cannot be excluded by law.

10.4 HRH must be given a reasonable opportunity to inspect, test and determine the cause of an alleged defect before repair, replacement or other remedial work is undertaken, except where urgent work is reasonably required to address an immediate safety risk.

10.5 Unless required by law or expressly agreed in writing, a voluntary warranty does not cover labour, removal, reinstallation, site access, waiting time or loss of use.

10.6 To make a claim, the Purchaser should provide proof of purchase, the product and serial details where available, a description of the issue, relevant operating and maintenance records, and photographs or video where reasonably requested. Claims may be made to [email protected], 0491 111 590 or Lot 10 Mallard Rd, Pittsworth QLD 4356.

10.7 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10.8 The benefits of any voluntary warranty are in addition to other rights and remedies available under law.

11.1 Goods supplied by HRH may be manufactured by HRH, Feedtech or another third-party manufacturer or supplier.

11.2 HRH may direct the Purchaser to contract directly with a third party, in which case the purchase is between the Purchaser and that third party under the third party's terms.

11.3 Where HRH sells third-party Goods to the Purchaser, applicable manufacturer specifications, manuals, warranty conditions and claim procedures may apply in addition to these Conditions.

11.4 HRH may assist with supplier communication, parts or warranty pathways but does not control or guarantee a third-party manufacturer's assessment or voluntary warranty decision.

11.5 Nothing in this section excludes or transfers any obligation that HRH has as the supplier of Goods under the Australian Consumer Law or other applicable law.

12.1 To the maximum extent permitted by law, HRH is not liable for indirect, consequential or special loss, including loss of profit, revenue, production, storage capacity, use or business interruption, except to the extent the loss cannot lawfully be excluded.

12.2 Where section 64A of the Australian Consumer Law permits liability for failure to comply with a consumer guarantee to be limited, HRH's liability is limited, at HRH's option, to replacing the Goods or supplying equivalent Goods, repairing the Goods, paying the cost of replacement or equivalent Goods, or paying the cost of repair.

12.3 For liability that may lawfully be limited and is not covered by clause 12.2, HRH's aggregate liability arising from the relevant Goods is limited to the price paid for those Goods. This limit does not apply to fraud, wilful misconduct, personal injury caused by negligence or another liability that cannot lawfully be limited.

12.4 The Purchaser is responsible for loss or damage to the extent caused by inaccurate or incomplete information, negligent installation, unsafe site access, unsuitable application, misuse, overloading, unauthorised modification, unlawful use or failure to follow product documents.

12.5 The Purchaser indemnifies HRH against third-party loss to the extent caused by the Purchaser's negligent installation, misuse, modification, unlawful act or material breach of these Conditions, but not to the extent caused by HRH's negligence, breach or wrongful act.

13.1 Title to Goods remains with HRH until HRH has received payment in full for those Goods and any other amounts owing by the Purchaser, to the extent permitted by law.

13.2 If the Purchaser fails to pay when due, HRH may exercise any rights available under applicable law, including suspending supply or requiring payment before further work or delivery.

14.1 HRH is not in breach and is not liable for delay or failure to the extent caused by an event outside its reasonable control, including natural events, severe weather, fire, flood, pandemic, government action, industrial action, supplier failure, shortage, transport disruption or breakdown of plant or machinery.

14.2 HRH will take reasonable steps to notify the Purchaser, minimise avoidable delay and resume performance when reasonably practicable.

14.3 If an event continues for more than 90 days and materially prevents supply, either party may terminate the affected part of the order by written notice. HRH may retain amounts reasonably required to cover completed work and non-recoverable costs committed specifically to the order and must refund any remaining balance, subject to applicable law.

15.1 Each party retains ownership of intellectual property it owned or developed independently of the contract.

15.2 Manufacturer and supplier manuals, brochures, diagrams, specifications, logos, product images and other materials remain the property of their owner. The Purchaser may use documents supplied with the Goods for installation, operation, maintenance and internal training but must not reproduce, alter, publish or distribute them beyond that purpose without permission.

15.3 Website copy, brochures, calculator outputs and general range descriptions are general information only. The Purchaser must check the accepted quotation and current product documents for the Goods being ordered.

16.1 These Conditions and each contract are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland.

16.2 A waiver is effective only if given in writing. Delay or partial exercise of a right is not a waiver.

16.3 If a provision is invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue.

16.4 HRH may assign the contract to a related entity or a purchaser of the business by giving notice to the Purchaser. The Purchaser may not assign the contract without HRH's prior written consent, which must not be unreasonably withheld.

16.5 The accepted quotation, Special Conditions, applicable product schedules and these Conditions record the agreement concerning the Goods, but nothing in this clause excludes liability for fraud, misleading conduct or a representation that cannot lawfully be excluded.

16.6 The Purchaser must comply with applicable laws, product manuals, safety instructions and regulatory requirements concerning the site, employees, contractors, storage, installation, operation, transport, environment, health and safety and use of the Goods.

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Business Day means Monday to Friday excluding public holidays at the place of delivery.

Consumer has the meaning given by the Australian Consumer Law.

Goods means the goods, products, materials and any expressly agreed related services described in an accepted quotation.

HRH means The Trustee for Hamlet Family Trust trading as Harvest Rural Hub ABN 77 116 901 482.

Purchaser means the person or entity acquiring or ordering Goods from HRH.

Small Business has the meaning given by the Australian Consumer Law.

Special Conditions means written conditions identified as special conditions in an accepted quotation or other document signed or expressly accepted by both parties.

S1.1 Unless the Purchaser notifies HRH otherwise before ordering, product references, examples and performance information relating to aeration components are based on wheat. The Purchaser must identify any different stored product and provide relevant density, moisture and operating information.

S1.2 The Purchaser is responsible for confirming aeration tube size, length, thickness and profile; support and bracing configuration; bracket, hood and coupling type; motor model and phase; electrical supply; and all other component specifications stated in the quotation.

S1.3 Available component configurations may include different bracket duties, hood materials and thicknesses, tube profiles and thicknesses, and no, single or double bracing. The options actually available are those stated in the current quotation.

S1.4 Where the Purchaser selects no bracing, lighter-duty components or another configuration, the Purchaser is responsible for confirming that selection for the intended span, support arrangement, silo, stored product, installation method and operating conditions. Failure, deformation, buckling or collapse is not a materials or workmanship defect to the extent caused by an insufficient or unsuitable Purchaser-selected configuration.

S1.5 Brackets, perforated sections, aeration tubes, hoods, couplings and similar internal ducting components are supplied as parts only unless the accepted quotation expressly states otherwise. HRH does not control, supervise or verify installation.

S1.6 Aeration performance depends on the complete system, including duct length and diameter, perforation and free-air area, aeration-point arrangement, grain depth, stored product, product density, moisture, compaction, temperature, silo configuration, installation quality, restrictions and obstructions.

S1.7 HRH does not promise that an individual fan or component will produce a particular airflow, pressure, cooling rate, drying rate, temperature reduction or other installed-system outcome unless that outcome is expressly guaranteed in the accepted quotation for the complete installation.

S1.8 The Purchaser is responsible for ensuring that the complete aeration system is appropriately designed, engineered and installed for the intended application.

S1.9 Before ordering, the Purchaser must review and confirm the selected specifications, intended application, motor model and phase, tube configuration, bracing and available component options, and acknowledge that HRH supplies components rather than an engineered silo system unless the accepted quotation expressly states otherwise.